The Silver package comes with five and a half hours of cleaning with one of our dedicated Cleaning specialists. They will work from top to bottom, completing as much as possible. Or hit the areas you specifically desire. If an amount is left over, it will carry over to the next clean. If the Gift Certificate is not redeemed within 12 months, the credit goes to the purchaser of the gift certificate for their next visit. All purchases are final refunds and will be in the form of completed cleaning assignments!